SoulMadic Digital Coaching Terms & Conditions for Digital Learning

Before you start your journey with SoulMadic Digital Coaching, please read through these terms & conditions to ensure that you are clear on what we are able to provide for you. 

Proceeding through to booking any of the digital learning offered on this website, including coaching programmes, courses or material on, whether they be free of charge or paid for products will confirm that you are happy & satisfied with all aspects of the terms & conditions outlined below.

If you have any questions at all you are more than welcome to contact us by email: [email protected]

All coaching services & communication, email or otherwise, will be delivered by your digital coach, Kelly, or from time to time, you will be updated via email by my team. The information I provide on this website & via my digital learning products is designed to help you to identify which areas of your online business are best for you to focus your energy on so that you can work to achieve the results that you so wish. My coaching is here to guide you & suggest solutions based on your individual circumstances.

The terms ‘coaching’ ‘courses’ & ‘material’ as used in these terms & conditions cover aspects of running a business online including aligning that with your creativity, setting your business up for digital use (including websites & social media) & managing & growing your business online.

The person ‘Coach’ when used in these terms & conditions refers to Kelly. 

I strive to meet my strong desire to help others & with all aspects of digital learning that I offer I will do everything that I can to do just that.

Whether on a group or individual basis, prior to any coaching sessions or programmes, I will request information to ensure you get the very most out of your digital learning. After sessions, I will summarise what we have discussed via email, providing you with action points as well as tips & pointers. All information remains completely confidential between myself, the coach & the individual.

Feedback is important to me. I wish to know how you have found your coaching experience with me & very much welcome any comments & suggestions on areas of improvement.

In addition to this I am always available to answer questions on any of the courses or material that we offer at SoulMadic Digital Coaching – please email me at [email protected] if you’d like to know more.

Digital Learning & Coaching Disclaimer

I understand that the service I will be receiving from my Coach does not in any way constitute solid advice but rather, is here to give me ideas of what I could put into action. Any decisions made for me as an individual or as a business are & remain my sole responsibility.

For legal purposes, I understand that coaching is currently an unregulated industry & that my Coach is not “licensed “ by any UK or other country’s regulating body.

I understand that all comments & ideas offered by my Coach are solely for the purpose of aiding me in achieving my personal & business goals. I have the ability to give my informed consent, & hereby give such consent to my Coach to assist me in achieving such goals & understand that results are not guaranteed.

I understand that to the extent our work together involves career or business, my Coach is not promising outcomes included but not limited to increased clientele, profitability & or business success.

I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report neglect or any unlawful activity, I understand that necessary actions will be taken & my confidentiality agreement will be limited in this capacity. Furthermore, if my Coach is ordered by a court to provide information or to testify, she will do so to the extent the law requires.

I understand & accept the risks of confidentiality in the use of email, text, phone, Zoom, Skype & other technology.

I hereby release, waive, acquit & forever discharge my Coach, any agents, successors, assigns, personal representatives, executors, heirs & employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my Coach as a result of the advice given by my Coach or otherwise resulting from the coaching relationship contemplated by this agreement.

I further declare & represent that no promise, inducement or agreement not expressed in this agreement has been made to me to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, & agents.

Terms & Conditions

Any coaching, courses or material purchased will be determined by me, when booking via but not limited to or via email with Kelly or any one of her team. It is at this point that I take responsibility to ensure that I select a digital learning product that I believe, is suitable for my needs. I understand that I can email Kelly at [email protected] at any time with queries or questions regarding digital learning products offered via SoulMadic Digital Coaching including further information on their type, duration & means of delivery. 

I understand that Kelly will plan & structure my digital learning to cover where applicable as much of the pre-submitted information that I share. I also understand that whilst Kelly will endeavor to meet my needs within the allocated time frame, should she believe that the key points far exceed the allocation time frame she will contact me in advance with a proposed alternative. 

In return for the fees payable by the client (or by a third party on their behalf), Kelly agrees to provide the service as described & in accordance with the terms & conditions set out. The client agrees to pay fees for the service on the terms & conditions set out (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

Where applicable the date & time that any coaching sessions take place shall be determined via the SoulMadic Digital Coaching booking system at, or in some instances, as agreed via email. Where the client is unhappy with any aspect of the terms & conditions they can contact Kelly to discuss any concerns & see if they can be resolved before any digital learning is taken. Participation by any individual in any of the digital learning products offered by SoulMadic Digital Coaching, including coaching sessions & programmes, courses or other digital learning material constitutes acceptance of these terms & conditions.

Format of Coaching Sessions

Via Zoom (video communication software) or other formats where such is agreed. Both Kelly & the client are responsible for ensuring that they are available for consultation at agreed times. Failure to remain committed to agreed times will result in a full refund for the client if Kelly fails to be available or full forfeit of the session fees should the client not be available.

Format of Courses or other Digital Learning

All courses & other digital learning products offered by SoulMadic Digital Coaching are offered in an e-learning format, the exact format will be clearly pre-determined for each product, along with the product’s expected delivery time. Failure to remain committed to delivering the product as stated within the stated timescale will result in a full refund for the client. The client not reading fully the product details or terms & conditions, not making available time to complete the course or digital learning or deciding to cancel at a later date will result in full forfeit of the course or digital learning fees.


In accordance with SoulMadic’s terms & conditions all fees are payable in advance using either the PayPal or Square Space payments system at or in certain circumstances, by bank transfer to The Green Club Ltd. 

Payments Made

For all coaching sessions or programmes, courses or digital learning payment is required in advance. Depending on your preference, you have the option to quickly & securely pay through SquareSpace or Paypal, both of these services will take you through to their third-party payment gateway. By navigating to, entering your details & completing payment, you are agreeing to their terms & conditions outlined in their privacy policies. For more information please follow these links – –

Additional Products or Services

Kelly may agree to provide additional services after completion of the initial agreed coaching session, course or material provided. These terms & conditions will apply to any additional services provided, with Kelly notifying the client in writing by letter or e-mail of any additional charges, changes or any other term or conditions in accordance with the section in these terms & conditions headed “Variation of Terms and Conditions”.

Dates & Times of Coaching Sessions

The date & time of the first session, any subsequent sessions or complete coaching programmes will be agreed via the booking system at – this system provides direct access & the availability in Kelly’s working calendar. Bookings can also be made via email with Kelly.

Sessions can only be rearranged in accordance with the section in these terms & conditions headed “Rearranging Sessions”.

Payment Terms

Fees can be paid online by debit or credit card using SquareSpace, via the Paypal payments systems or by bank transfer to The Green Thread Club Ltd, when bank details are specifically requested. Receipts will be sent via email.

Fees are payable in advance of each coaching session, course or digital learning material being delivered unless otherwise agreed. Where payment has not been received by Kelly in advance of a coaching session, course or any other digital learning material Kelly is not obliged to provide the session or deliver the course or digital learning material.

Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.

By navigating to, entering your details & completing payment via SquareSpace or PayPal, you are agreeing to their terms & conditions outlined in their privacy policies. For more information please follow these links – –

Coaching Sessions Preperation

Kelly will send the necessary session preparation details to clients, in advance of booked sessions or programmes. There is no obligation on the client to complete any details, but not doing so may reduce the quality of the service provided to the client by Kelly.

The client may contact Kelly by e-mail between sessions or coaching programmes to seek clarification regarding anything arising from a coaching session / programme or for administrative purposes (e.g. where a client needs to rearrange a session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. Kelly will always advise the client in advance if the nature of a client’s contact is likely to incur an additional charge & no such charges will be imposed without the client’s agreement.

Rearranging Coaching Sessions

If a client needs to rearrange a coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given. In exceptional circumstances Kelly may need to rearrange a coaching session. In those instances she will also give the client 48 hours notice where practical.

Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.


Personal information or business information supplied by clients will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

Early Termination

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Kelly can decide to terminate the service to the client early or refuse or be unable to provide further services to the client. In such a circumstance the client will be given reasonable notice of termination by Kelly where practicable & the client will be refunded any advance payments made for services not yet provided.


Kelly will seek to improve the client’s online business success & to achieve their desired outcomes. The client has sole responsibility for taking important decisions in their life or business. Kelly has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, programmes, courses or any other digital learning products or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in the quality of life or business or to achieve their desired outcomes or goals.

Variation of Terms & Conditions

Where an initial number of coaching sessions, a programme, a course or other digital learning is agreed upon, any changes to these terms & conditions intended to take effect prior to the conclusion of those initial number of coaching sessions, programmes, courses or other digital learning products will only have effect if agreed by both Kelly & the client & confirmed by Kelly in writing via email. In other cases, Kelly may change any of these terms or conditions by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, programmes, courses or other digital learning they may withdraw from the service immediately by giving notice in writing by email or letter & they will then be entitled to a full refund of any fees paid in advance for services not yet provided. Such notice will be effective on receipt by Kelly.

Governing Law

The Green Thread is registered in England & Wales under The Green Club Ltd (Company number: 11483353) registered at 27 Old Gloucester Street, London, WC1N 3AX, UK

This contract is governed by the law of England & Wales whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.


Feedback about the service is welcomed and can be given during but not limited to any calls or coaching sessions with Kelly or by email to [email protected]